Services
Our Four-step Approach
Traditional outsourcing models often fail. Differences in operational practices, cultural nuances, and limited familiarity with European market dynamics lead to misaligned expectations for both parties. At FairChain Workforce, we tackle these challenges head-on, ensuring smooth integration, mutual understanding, and sustainable results. We do this following a four-step approach
1. Intake Phase
Dutch account managers work closely with you to clarify job requirements, company culture, and operational goals. This thorough screening ensures everyone is on the same page before any collaboration begins.
2. Dedicated Workforce
Our professionals commit to full-time or a minimum of 20 hours per week. This dedicated focus ensures consistent performance, reliability, and deeper engagement with your projects.
3. On-the-ground management
We station European managers at our African business centers in Kenya and Ethiopia to act as intermediaries. By bridging cultural and communication gaps, they help African talent seamlessly adapt to European workflows.
4. Regular Client Meetings
Frequent check-ins with your dedicated Dutch account manager help track progress, address any concerns promptly, and ensure continued satisfaction with our workforce.
1. Intake Phase
We begin by establishing clear, consistent outsourcing objectives and well-defined goals. Throughout this phase, our Netherlands-based account manager collaborates closely with you to ensure a smooth start:
- Task Readiness: The account manager assesses the clarity and documentation of your tasks, confirming they are suitable for African professionals and set up for success.
- Day-One Onboarding: An online meeting on the first day brings everyone together—client, account manager, and African professional—ensuring a seamless launch.
- First-Month Check-Ins: During the initial month, regular progress reviews with both the worker and client help address challenges promptly, refine workflows, and keep projects on track.
2. Dedicated Employees
At FairChain Workforce, African professionals work as devoted members of your team, immersing themselves in your company’s culture, industry, and processes:
- Exclusive Assignments: Each employee is assigned to one (maximum 2) client, allowing them to develop in-depth knowledge of your business and build lasting professional relationships.
3. On-the-Ground Management
Our European managers stationed at African business centers act as cultural and operational liaisons between you and your African professional:
- Close Support: They provide on-site guidance, ensuring African employees understand European work culture, expectations, and market nuances.
- Industry Alignment: Through regular discussions on Dutch news and client-specific trends, our managers help African professionals stay current with industry developments.
- Streamlined Collaboration: By smoothing communication channels and aligning workflows, these managers enhance teamwork and overall productivity.
4. Regular Client Meetings
Our Netherlands-based account managers maintain consistent communication with you, ensuring satisfaction and addressing potential challenges:
- Prompt Feedback Loop
Feedback from clients is quickly passed on to our on-the-ground teams in Nairobi and Addis Ababa. This real-time communication enables timely adjustments and a process of continuous improvement.
