Our Commitment to Quality Assurance
Completeness, Accuracy, and Timeliness - In bookkeeping, these three principles are everything.
At FairChain WorkForce, we’ve built a professional, layered quality system to make sure your financial data is always reliable, complete, and on time.
Here’s how we guarantee quality:
Client Intake & Process Design
We start every partnership with a detailed intake interview to define what completeness, accuracy, and timeliness mean for your business. Based on this, we tailor the process and controls to your specific needs.
KPI-Driven Performance
Every finance team member works with clear KPIs — covering speed, accuracy, and consistency. These are reported weekly and reviewed to track ongoing performance.
4-Eyes Principle
Key deliverables go through a second review by a senior colleague or Business Center Manager. This built-in check helps catch small mistakes before they reach you.
Business Center Manager = Your Controller
Each team is overseen by a Business Center Manager who functions as your financial controller. They perform regular internal audits to ensure all work meets your standards and local regulations.
Ongoing Training & Development
All FairChain team members participate in monthly finance and quality training. This keeps their skills sharp and ensures they stay up-to-date with accounting standards, local compliance, and your way of working.
Feedback Loop with NL-Based Account Manager
You’ll have a Dutch-speaking account manager who checks in regularly, gathers your feedback, and makes sure expectations are met and exceeded.
Client Scorecard
We ask all clients to rate our service monthly on completeness, accuracy, and timeliness. This helps us measure satisfaction and identify areas for continuous improvement.
What this means for you:
- Accurate and timely bookkeeping without micromanagement
- Full transparency and control over the quality process
- A remote team you can trust like your own in-house finance staff